Galaxy Alarmsysteem

MY KEYBOARD OFTEN BEEPS, WHAT DO I DO? (GALAXY USERS)
When your keyboard beeps it will show a message. Enter your code and then press ENT. Read how many notifications are there, press A to read the message and confirm by pressing ENT. Normally your system will now be ready for use. If there is a COM FAIL please check next question
MY KEYBOARD SHOWS COM FAIL, WHAT DO I DO?
When your keyboard shows COM FAIL, it means your phone line/internet connection got interrupted. Therefore first check if you have your phone line/internet connection back. If that is the case then follow the following steps to do a reset:
CODE + ENT + A (number of times depend on the number of notifications) + ENT

IMPORTANT: You might have to press A multiple times, it will depend on how many notifications are showing after you enter CODE + ENT. If it shows 1 notification then press A once, if it shows 2 notification, press A twice, if it shows 6 notifications press A 6 times, and so on.

If you have done this procedure and the problem persist please contact us on 03/644 14 14 and mention that you have already tried the reset procedure
HOW DO I CHANGE THE CODE IN MY SYSTEM
In each manual of the alarm system you can find how to change your code. We can do this remotely for you however note there will be a charge for this.

Declaring an alarm system

I HAVE AN ALARM SYSTEM, DO I NEED TO DECLARE THIS
Yes you always need to declare that you have an alarm system! If you do not have a connection with the control room then you are responsible of declaring this.
If you have a connection with the control room, you do not need to do this as they will take care of this for you.

Camera Surveillance

TROUBLE ACCESSING IMAGES ON MY SMARTPHONE
1) Check if the cameras and recording equipment still have power

2) Ensure you have an internet connection both on your phone but also where the camera system is located.No internet means no images. If this is the case you have to contact your internet provider. 

3)  Check if you have received a new modem of your provider. If so, we will have to send an technician in order to enable that connection again.

4) None of the above, then contact our office on 03/644 14 14
HOW DO I WATCH MY RECORDINGS?
To access recordings you need to create a login on our website.  When you have created a login you can access manuals of your system through our backstage ​

Declaring your CCTV system

I HAVE A CAMERA SYSTEM DO I NEED TO DECLARE THIS?
When you place CCTV, you have to declare this at least 1 day before using the cameras to the Privacy Commission. In the Royal Decree of 2 July 2008 on the declaration of the placement and use of surveillance cameras, a specific electronic declaration procedure is provided for this. There are many possibilities. Click here to find out more
WHAT DO I HAVE TO TAKE INTO CONSIDERATION WHEN CONSIDERING CCTV
If you are planning to use CCTV, you have to take the proportionality principle into consideration. This means: 
  • There needs to be a balance between your own interest and the rights to the protection of the private life of the person being filmed. For example: is a camera in a doctor's waiting room really needed? 
  • No other measures are possible that are less intrusive on the privacy of the person being filmed. Concert organizers do not need to film the entrance to the concert hall to see whether everyone is paying: they can also place supervisors who check visitors.
  • No unnecessary images are processed and camera cannot be aimed at a place for which one has no authorization. A Club owner is not allowed to point a camera at the public road to see trouble makers coming from afar. Not every road user is a visitor of the club, moreover, the club owner is not allowed to film public places.
On the last rule there are 2 exceptions, the following cameras do not have to follow the regulations of the camera law:
In some cases, both the CCTV law and the Collective Labor Agreement may apply: in a supermarket, cameras can simultaneously serve to monitor staff who operate the cash register and to prevent crimes such as shoplifting.

ADDRESSES AND WEBSITES
WHAT CAN CCTV BE USED FOR
According to the camera law, a surveillance camera is any fixed or mobile observation system that collects, processes or stores images to:
  • prevent, identify or detect crimes
  • to prevent, establish or detect nuisance
  • to maintain order
 
A camera that monitors the entrance to your apartment building to prevent vandalism or nuisance is a security camera. A webcam that takes tourist images of the market square is not.
WHERE CAN YOU FIND CAMERA SURVEILLANCE
Surveillance cameras can occur in three types of places:
  • in non-enclosed places
  • in private places, accessible to the public
  • in private places, not accessible to the public
An open place is any place that is does not have any enclosure and is freely accessible to the public. This enclosure does not need to be an actual fence, a sign with the word 'private' also counts as enclosure.
Examples of non-enclosed places are the public road, a market place, a municipal square, a park, a public parking lot

Private places, accessible to the public is by law any enclosed building or place intended solely for the use of the public and where services are provided to the public. Examples: a business, shopping centers, department stores, a campsite, a counter hall of a bank, a museum, a sports hall or field, a restaurant, a café, a doctor's surgery, etc.
Private places, not accessible to the pubic, is any enclosed building or place intended solely for the use by its usual users. Examples: a family home, an apartment building (including entrance hall), an office building (where no services are offered to the public), a factory, a farm, etc

If you are not sure to which category you belong or if you have multiple places with one CCTV system, the strictest rules apply.
HOW CAN IMAGES OF CAMERA SURVEILLANCE BE USED
​Watch
How images can be viewed/used, depends on the place where the CCTV is located.
Images of a private place can only be watched in "real time" if: 
  • this is done under the supervision of the competent authority
  • police forces can intervene immediately in the event of crime, damage or public disruption; with the aid of the camera they can then be optimally controlled
In a private place that is accessible to the public, you may only view the images in real time to intervene immediately in the event of crime, damage or disturbance of the order.

Store
​Images from a private place and a private place that is accessible to the public, can only be saved when: 
  • The images serve to collect evidence of crime or damage, and to track down perpetrators, witnesses or victims
  • you do not keep the images for more than one month. If the recorded images can serve to prove a crime, provide evidence against an offender or identify a witness or victim, you may keep the images longer.
It goes without saying that you may never use a security camera secretly or covertly: the camera law prohibits this. The person filmed must therefore give his prior consent. The fact that he enters a place where an icon warns him that there is a camera is sufficient permission.
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IS THE PERSON BEING FILMED HAVE THE RIGHT TO ACCESS THE IMAGES
​Anyone that is being filmed has the right to access the images regardless of sex, age, position, etc. . They can only exercise that right if the images were also recorded. To access images, they must send a reasoned request to the controller.